FAQs

Design Policy

Every project (excluding à la carte services) requires a signed proposal and completed questionnaire before work begins. This ensures we fully understand your needs and goals, allowing us to create designs that align with your vision. Depending on the project, a follow-up call may be necessary, and this will be communicated prior to booking.

For website projects, all required logins (Shopify, Wix, Squarespace, or Acuity), policies, and product images must be provided before the project begins. Please ensure that all photos are clear and high-resolution to maintain the best quality in your design.

Project Questionnaire

To fully capture your needs and goals, we'll send you a detailed questionnaire via email immediately after a proposal is signed. This helps us tailor the design and strategy to align perfectly with your business objectives. If further consultation is needed beyond the questionnaire, it can be arranged to refine and personalize the project according to your specific preferences.

Deposit & Agreement

Once an agreement is reached between BlushByDesign and the client, a proposal will be sent outlining the project details, including the required deposit amount. This deposit, determined during the initial discussion, must be paid in full before any work begins to secure your project and initiate the design process.

Payment Milestones

For all projects excluding à la carte services, clients can choose from the following three payment structures:

• Pay in Full – The total project cost is paid upfront before work begins.

• 50/50 Plan – 50% is due upon onboarding, and the remaining 50% is due before final delivery.

• Pay-in-Four – Payments are divided into four equal 25% installments:

  • First 25% due at onboarding

  • Second 25% at the project midpoint

  • Third 25% before final design approval

  • Final 25% before delivery of all project elements

Payment schedules and project milestones will be outlined in the final agreement. The final invoice must be paid in full before the release of any project elements.

Revisions

Each project includes three revisions at the client's request unless otherwise stated. Acceptable revisions include rewording, font changes, color changes, alignment adjustments, and adding or removing design elements. Please note that all revisions extend the project work time. Any additional revisions beyond the third will incur a $15 fee per revision. For Wedding Stationary Designs, the revision fee is $20.

• Each project includes three revisions at no additional cost.

• A $15 fee applies for each additional revision after the initial three.

• Once the client approves a design and receives the final files, no further revisions can be made.

• If the client wishes to redesign a service after approval, a $30 fee will be applied.

• Clients are requested to respond to drafts/revisions within 24 hours to avoid project delays.

• If there is no communication for 14 days, the project will be archived and a $50 fee will be required to resume.

Turnaround Times

Turnaround times will be discussed individually with each client via inquiry email, as each project has unique requirements. The listed turnaround times serve as estimates, and we strive to stay within those time limits.

Refunds

We do not offer refunds for design services, but we aim to completely satisfy our clients with their final deliverables. Consultations and checkpoints are mandatory to ensure the design process runs smoothly and customer satisfaction is achieved. Once deposits are paid, the design process begins immediately, and refunds will not be offered at this point unless we cannot complete your project due to unforeseen circumstances and decide to terminate the project.

If a customer proves to be difficult to work with, we reserve the right to cancel any ongoing projects with that customer and issue a refund or a partial 50% refund if the project has already begun.