FAQs

Design Policy

Every project begins with a detailed questionnaire sent to the client to ensure we fully understand your needs and goals. Depending on the nature of the project, a follow-up call may be required, and this will be stated before booking. Clients are required to have a clear vision for their projects. If assistance is needed, concept creation services are available for an additional fee. For website projects, all necessary logins (Shopify, Wix, Squarespace or Acuity), policies, and product pictures must be provided before the project's start. Please ensure all photos are clear and of high resolution.

Project Questionnaire

To fully capture your needs and goals, we'll send you a detailed questionnaire via email. This helps us tailor the design and strategy to align perfectly with your business objectives. If further consultation is needed beyond the questionnaire, it can be arranged to refine and personalize the project according to your specific preferences.

Deposit & Agreement

After an agreement is reached between BlushByDesign and the Client, an official deposit invoice will be sent. The deposit amount will be discussed and determined during the initial onboarding call. Please note, the pre-discussed deposit amount must be paid upfront before any work begins. This serves as your project deposit.

Payment Milestones

All payments, excluding A La Carte Services, will be structured as follows: 50% due upon onboarding, 25% at the mid-point check-in, and the remaining 25% prior to final delivery.

For Wedding Stationery Services: $45 booking consultation fee is required, with the remaining balance paid in 25% increments as detailed in the project proposal sent after our consultation call.

Project milestones, including payment schedules, will be outlined in the final agreement. Upon project completion, the final invoice will be issued before delivering any project elements.

Revisions

Each project includes three revisions at the client's request unless otherwise stated. Acceptable revisions include rewording, font changes, color changes, alignment adjustments, and adding or removing design elements. Please note that all revisions extend the project work time. Any additional revisions beyond the third will incur a $15 fee per revision. For Wedding Stationary Designs, the revision fee is $20.

• Each project includes three revisions at no additional cost.

• A $15 fee applies for each additional revision after the initial three.

• Once the client approves a design and receives the final files, no further revisions can be made.

• If the client wishes to redesign a service after approval, a $30 fee will be applied.

• Clients are requested to respond to drafts/revisions within 24 hours to avoid project delays.

• If there is no communication for 14 days, the project will be archived and a $50 fee will be required to resume.

Turnaround Times

Turnaround times will be discussed individually with each client via inquiry email, as each project has unique requirements. The listed turnaround times serve as estimates, and we strive to stay within those time limits.

Refunds

We do not offer refunds for design services, but we aim to completely satisfy our clients with their final deliverables. Consultations and checkpoints are mandatory to ensure the design process runs smoothly and customer satisfaction is achieved. Once deposits are paid, the design process begins immediately, and refunds will not be offered at this point unless we cannot complete your project due to unforeseen circumstances and decide to terminate the project.

If a customer proves to be difficult to work with, we reserve the right to cancel any ongoing projects with that customer and issue a refund or a partial 50% refund if the project has already begun.